Order Processing Time We prioritize your pet’s needs and aim for rapid fulfillment. Orders for Pet Toys and Carriers are typically processed within a short timeframe. Large Houses & Habitats may require additional business days for secure crating and thorough quality checks to ensure they arrive in perfect condition.
Shipping Estimates and International Delivery We offer various shipping methods depending on your location. Standard domestic shipping and international shipping times are estimates and may vary depending on the destination and customs clearance processes. Please note that bulky items like Habitats may incur specialized shipping fees due to their size and weight.
Customs, Duties, and Taxes hayros.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping, including tariffs and local taxes, are the sole responsibility of the customer. We recommend contacting your local customs office for detailed information.
Order Tracking and Delivery Issues You will receive an automated email containing your tracking number once your order has been dispatched. For large habitat deliveries, the carrier may contact you directly to schedule a delivery appointment. If an item is lost or arrives damaged, please contact our support team immediately.